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Jan 05

Parts of Microsoft Dynamics CRM

Sales Force Automation

Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

Customer Service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

Marketing

Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

Extended CRM

Organizations also need to manage other relationships that are integral to success—employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

 

 

About the author

Michael Reischer

Communication is all! Michael Reischer was born in 1966 in Brixlegg / Tirol, is married and founded 1989 m-Computers GmbH. After his qualification as an computer technician for data processing. In the beginning, only hardware and software shipments was extended in 1991 to ERP systems, and then followed partnerships with Microsoft and Cisco. The first CRM system was sold in 1999. Two years later in 2001, the m-Computers Consulting was established. The main business since 2003 was located in the field of communication solutions. The partnership with Sage since 2007, gives m-Computers a reliable partner for the CRM solutions on his side. Michael is an optimist in all situations and sees his employees as the most important "good" in the company. In his spare time Michael goes motorcycle, playing golf and darts, and in winter he goes skiing.

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