Value

When considering costs—including licensing, services, training, deployment, administration, and maintenance—customers, press, and industry analysts regard Microsoft Dynamics CRM as one of the best values in the industry.

Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.

Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the familiar Microsoft Outlook application.

Microsoft Dynamics CRM is recognized for category-leading capabilities by:

• The Forrester Wave: CRM Suites Customer Service Solutions, July 2010.
• The Forrester Wave™: CRM Suites for Midsized Organizations, June 2010.
• The Forrester Wave™: CRM Suites for Large Organizations, June 2010.

The Cloud

Microsoft invests over $2 billion dollars in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and easiest ways for your business to take advantage of the cloud and cloud economies, including reducing systems management and maintenance costs as well as paying only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a financially backed service agreement to give you piece of mind. Microsoft Dynamics CRM works well with Microsoft Office 365 and Windows Azure, helping you leverage the cloud to optimize your business productivity.

Microsoft helps you get your solutions up and running quickly with one of the world’s largest network of professional services and third-party applications to complement your Microsoft Dynamics CRM investment. The Microsoft Dynamics Marketplace is the best place to find partners and add-on solutions to help you make the most of your Microsoft Dynamics CRM solution.

Global Availability

With Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, you can provide your teams around the world with integrated yet localized tools to help them to communicate, collaborate, and drive global results.

Microsoft Dynamics CRM works seamlessly with Microsoft Outlook and leverages the capabilities of Microsoft Office 365. This means you can take full advantage of products, services and solutions your CRM professionals know and use every day – making them instantly more productive.

Business Insights

Microsoft Dynamics CRM provides your users with a multitude of business intelligence and data visualization capabilities that they can use to instantly get accurate, up-to-date information— sales forecasts, targets, quotas, customer buying patterns, and promotions—to drive sales growth.

Extended CRM

In addition to their relationship with customers, organizations need to manage and maximize other critical relationships—with partners, suppliers, and contractors, to name a few. Microsoft Dynamics CRM can be easily customized to support these extended CRM scenarios—at no additional fee. By using Windows Azure App Fabric to achieve interoperation between Microsoft Dynamics CRM and Windows Azure, you can have Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online work with other cloud and on-premises applications.